Help & Support - Billing & Payments
How can I buy more credits?
You can buy more credits under Billings & Payments->Buy Credit. Please choose the amount you wish to buy ($10, $25, $50, $100) and then click the Buy Credit button.
How is my payment information and privacy guaranteed to be 100% safe & secure?
The Secure Shopping Guarantee protects you while you signup at secure.voiponmobile.com, so that you never have to worry about credit card safety. When shopping at secure.voiponmobile.com online, you can shop with confidence.
When making your purchases on our secure server, you are protected by Secure Socket Layer (SSL) technology. By using SSL technology, your order information is encrypted to avoid the decoding of that information by anyone other than secure.voiponmobile.com. This makes online buying as secure as purchasing by telephone.
We guarantee that every transaction you make at secure.voiponmobile.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at secure.voiponmobile.com.
In general, under federal law, you will not be liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. If, for whatever reason, you are held responsible for this amount, secure.voiponmobile.com will cover the entire liability for you, up to $50, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made from secure.voiponmobile.com while using our secure server.
We also realize that customers are concerned about how the information they provide on-line will be used. We are committed to protecting your privacy and will use the information we collect about you to process your order and provide a more personalized shopping experience. We do not sell or rent our list of customers to anyone, without their permission.
I tried to buy more credit but it was declined. Why money is taken from my bank account?
If your credit card billing address has changed or your credit card is renewed with new expiration date or CVC, your transaction may be declined even when the credit card is valid and you might see this transaction as a charge in your bank acocunt for a short period of time.
At these times no money has been taken from your bank account. What you are seeing is simply an authorization, and this was reversed when the payment was declined.
Please be aware it may take your credit card company a few days to clear the authorisation.
This transaction will completely disappear from your bank account in couple of days. Please contact your bank if need further information, they will be able to confirm the money has not been taken.